Privacy Policy

At Apex Byte, we are committed to safeguarding the privacy and security of your personal information. As an IT services company based in Delhi, India, we understand the importance of data protection and strive to maintain the highest standards of transparency and compliance. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit our website (www.apexbyte.in) or engage with our IT services and solutions.

By accessing our website or utilizing our services, you agree to the terms outlined in this Privacy Policy. We encourage you to read this policy carefully to understand our practices regarding your data.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Identification Information: This includes data that can directly identify you, such as your full name, email address, phone number, company name, job title, and mailing address. We collect this information when you fill out contact forms, subscribe to our newsletters, request a quote, apply for a job, or otherwise interact directly with us.
• Technical Data: Information automatically collected when you access our website, including your Internet Protocol (IP) address, browser type and version, operating system, device type, screen resolution, referral source, pages viewed, time spent on pages, and unique device identifiers. This data helps us understand how our website is used and allows for technical improvements.
• Usage Data: Details of your interactions with our website and services, such as navigation paths, clicks, search queries, download activity, and other actions taken on our site. We use this to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use.
• Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to enhance your browsing experience, analyze website traffic, remember your preferences, and personalize content. For more detailed information, please refer to our dedicated "Cookies and Tracking Technologies" section below.
• Information from Third Parties: In some cases, we may receive information about you from third-party sources (e.g., business partners, public databases, social media platforms) to supplement the data we collect and improve our service offerings, always in accordance with applicable data protection laws.

2. How We Use Your Information

Your data is collected and used for legitimate business purposes, including:

• Service Delivery and Management: To provide, operate, maintain, and improve the IT services and solutions you request from us, including processing transactions, managing your accounts, and fulfilling contractual obligations.
• Communication: To respond to your inquiries, provide customer support, send important notices, updates, security alerts, and administrative messages related to our services.
• Personalization and User Experience: To understand your preferences and tailor our website content, service offerings, and user experience to your specific needs.
• Marketing and Promotion: With your explicit consent, to send you newsletters, promotional materials, and information about new services, special offers, or events that may be of interest to you. You can opt-out of these communications at any time.
• Analytics and Improvement: To monitor and analyze website usage, trends, and activities, enabling us to enhance website functionality, content, and the quality of our services. This includes internal research and development.
• Security and Fraud Prevention: To detect, prevent, and address technical issues, fraud, or security incidents, and to protect the rights, property, or safety of Apex Byte, our clients, or the public.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and government requests, including tax, accounting, and other legal obligations.
• Recruitment: If you submit a job application, to process your application and communicate with you regarding employment opportunities.

We process your personal data based on various legal grounds, including: your consent, the necessity of processing for the performance of a contract with you, compliance with legal obligations, and our legitimate interests (such as improving our services, marketing, and fraud prevention), provided that these interests are not overridden by your data protection rights.

3. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes. Your data may be shared only under specific circumstances and with trusted third parties, as outlined below:

• Service Providers: We may share your data with third-party service providers who perform functions on our behalf and under our instructions, such as website hosting, data analytics, email delivery, customer support, payment processing, CRM systems, and IT infrastructure services. These providers are contractually obligated to protect your data and use it only for the purposes for which it was disclosed.
• Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your personal information may be transferred as part of the assets involved, provided the acquiring entity agrees to adhere to the principles outlined in this Privacy Policy.
• Legal Requirements and Protection: We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe in good faith that such action is necessary to:
  • Comply with a legal obligation.
  • Protect and defend the rights or property of Apex Byte.
  • Prevent or investigate possible wrongdoing in connection with our services.
  • Protect the personal safety of users of the service or the public.
  • Protect against legal liability.
• With Your Explicit Consent: We may share your information with other third parties when we have your clear and explicit consent to do so.

Please note that while Apex Byte is based in India, some of our service providers or business operations may involve data transfer to, and processing in, countries outside of India. In such cases, we ensure that appropriate safeguards are in place (e.g., standard contractual clauses, adequacy decisions) to protect your data in accordance with applicable data protection laws.

4. Cookies & Tracking Technologies

Our website uses "cookies" and similar tracking technologies (like web beacons and pixels) to enhance user experience and analyze site traffic. A cookie is a small text file that is placed on your device (computer, tablet, smartphone) when you visit a website.

We use different types of cookies for various purposes:

• Strictly Necessary Cookies: Essential for the operation of our website, enabling core functionalities like security, network management, and accessibility. Without these cookies, the website may not function correctly.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website when they are using it. This helps us improve the way our website works, for example, by ensuring that users find what they are looking for easily.
• Functionality Cookies: Used to recognize you when you return to our website, enabling us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
• Targeting/Advertising Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, declining cookies may prevent you from taking full advantage of the website. For specific instructions on managing cookies in your browser, please consult your browser's help documentation.

We may also use Google Analytics, a web analytics service offered by Google Inc. that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having your activity on the service available to Google Analytics by installing the Google Analytics opt-out browser add-on.

5. Data Security

We are committed to protecting your data. Apex Byte implements robust technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include, but are not limited to:

• Encryption of data in transit (using SSL/TLS).
• Secure network configurations.
• Access controls and authentication procedures.
• Regular security audits and vulnerability assessments.
• Employee training on data privacy and security.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Depending on your location and applicable data protection laws (such as India's upcoming Digital Personal Data Protection Act, and GDPR for EU/UK citizens), you may have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data we hold.
• Right to Rectification: You have the right to request that Apex Byte correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure (Right to be Forgotten): You have the right to request that Apex Byte erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that Apex Byte restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to Apex Byte's processing of your personal data, under certain conditions (e.g., for direct marketing).
• Right to Data Portability: You have the right to request that Apex Byte transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a relevant data protection authority if you have concerns about our data handling practices.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws. We may need to verify your identity before fulfilling your request.

7. Third-Party Links

Our website may contain links to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

Apex Byte reserves the right to update or modify this Privacy Policy at any time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. For material changes, we may also notify you via email (if you have provided us with your email address) or through a prominent notice on our website prior to the change becoming effective. Your continued use of our website or services after any modifications to this Privacy Policy constitutes your acknowledgment of the modifications and your consent to abide and be bound by the updated Privacy Policy.